Refund policy

We strive to provide exceptional customer satisfaction. We understand that sometimes a product may not meet your expectations or arrive damaged, and we want to ensure that you have a hassle-free experience. That's why we offer a 100% 30-day return policy for first-time orders or damaged items.

Return Eligibility:

  1. This policy applies only to first-time orders made directly through our website or authorized sales channels.
  2. Damaged items, including those damaged during transit, are also eligible for a full refund.

Return Process:

  1. To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us by calling 1-385-429-6122 ext. 4. Provide us with your order details and the reason for the return.
  2. Our customer support team will provide you with a return authorization number (RA#) and detailed instructions on how to proceed.

Important Notes:

  1. Our 30-day return policy begins from the date you receive your order.
  2. Returns received without a valid RA# may experience delays in processing or may not be accepted.
  3. If you receive a damaged item, please retain the packaging and take photos as evidence, as these may be required during the return process.

We take pride in our products and are committed to your satisfaction. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience.